Refund & Cancellation Policy

Effective Date: [11-08-2025]

1. Payment Security

• Ambeone FZCO ensures all credit/debit card details and personal information are kept strictly confidential and will not be stored, sold, shared, rented, or leased to third parties.
• Card details will never be disclosed to any third party.

2. VAT & Taxes

• All fees are inclusive of 5% VAT in accordance with UAE law.
• Any additional taxes applicable under UAE regulations at the time of payment will be applied.

3. Payment Terms

• For installment plans, each installment must be paid on or before the due date.
• A late payment penalty of AED 100 per week will apply to overdue installments.
• Failure to make timely payments may result in:
  • Suspension from the program until full payment is received
  • Cancellation of registration without refund

4. Participant Cancellations & Refunds

• Full Refund (less AED 300 processing fee): Written cancellation request received at least 7 calendar days prior to the training start date.
• No Refund: Cancellations made within 6 days of the start date or after the program has commenced.
• Participant Substitution: Allowed at no additional charge if notified before the program start date.
• No-shows without prior written notice are ineligible for refunds.
• No refunds are provided for partial attendance or missed sessions.

Refund Method & Processing Time:

• Refunds will be made using the original payment method (cash, card, or bank transfer) unless otherwise required by law.
• Processing may take up to 15 working days from the date of approval.
• For cash payments, refunds may also be issued as a credit voucher upon agreement.

5. Program Changes & Rescheduling (Ambeone-Initiated)

• Ambeone reserves the right to modify program dates, venue, trainer, or delivery format.
• If a program is cancelled and not rescheduled, a full refund will be issued.
• If rescheduled, participants may transfer to the new date or request a refund (less applicable processing fees).

6. Online Courses & Digital Products

• Once login credentials for self-paced or online courses have been issued, fees are non-refundable.
• No refunds are granted for participant-side technical issues or missed deadlines.

7. Force Majeure

• Ambeone is not responsible for delays, cancellations, or changes caused by circumstances beyond its reasonable control, including but not limited to:
  • Natural disasters (flood, earthquake, storm)
  • Fire or explosion
  • Acts of war, terrorism, or civil unrest
  • Government restrictions, legal prohibitions, or public health emergencies
  • Power outages, internet failures, or technical disruptions outside Ambeone’s control
• In such cases, Ambeone may reschedule, transfer participants to a future session, issue course credit, or offer a refund at its sole discretion.

8. Legal & Compliance

• All refunds are subject to UAE laws and regulations.
• Ambeone reserves the right to refuse refunds in cases of breach of Terms & Conditions, including but not limited to:
  • Misuse of course materials
  • Disruptive or inappropriate conduct
  • Submission of false registration details

9. Registration Confirmation

• A seat is confirmed only upon receipt of full payment or the first installment.
• Participants are advised not to make travel or accommodation arrangements until receiving official confirmation from Ambeone.

10. Agreement to Terms

• By registering, participants acknowledge and agree to abide by Ambeone’s Terms & Conditions and Course Participation Guidelines ,  and  Privacy Policy.

In case you wish to request a Refund or wish to clarify regarding the Refund Policy , you may contact us through email at info@ambeone.com or call +971-50-3840505.

Ambeone FZCO 

Goldcrest Executive – 1107 – Cluster C – Jumeirah Lake Towers – Dubai
Email: info@ambeone.com; Ph : +971-50-3840505

Website: www.ambeone.com