Telephone Skills

Telephone Skills & Etiquette Training

One of the most effective business tool yet under-utilized tool is still the telephone. It’s one of the most valuable and economic option easily accessible to every sales team and customer service department to enhance their engagement with prospects and customers.

Our expert trainers will provide the critical telephone skills training to make an impression that guarantees success. Improve the communication techniques of anyone who represents your business.

Who Should Attend?

  • Customer service representatives
  • Receptionists
  • Call centre staff, and
  • Anyone else who interacts directly with customers

Course Outline

  • Discover how to make an immediate, positive first impression that lasts throughout the call.
  • Create a good impression for yourself and your company / organization
  • Learn the seven critical steps of managing a customer complaint
  • Skills to deal professionally with various situations.


Participants who attend this course will be able to

  • Gain and maintain control of any telephone call
  • Deal with difficult/angry/ callers
  • Develop critical listening skills and respond efficiently.
  • Increased confidence in dealing with all types of customers – both face-to-face and on the telephone
  • Increased business for your company / organization



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