The course is designed to provide understanding on team work by enhancing their Interpersonal skills and train them on how to understand conflict patterns, learn conflict management strategies and Handle disagreements constructively.
Ambeone’s intensive training course has been put together to help develop participants team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviors required to develop better team performance.
Who Should Attend
The course is ideal for team leaders, supervisors, managers and team members.
Benefits of the Program
Participants will learn and practice how to be effective in interpersonal skills and learn the 5 step process for conflict management and use assertive and empathetic communication for managing conflicts successfully.
Course Outline
Interpersonal Skills Training Outline
- What are Interpersonal Skills
- Components of Interpersonal Skills
- Anger Management
- How to use Problem Solving for Interpersonal skills
- Decision Making for Interpersonal Skills
Conflict Management Training Outline
- Understand the different types and sources of conflicts;
- Learn the Conflict Styles and understand common conflict tendencies;
- Natural Human reactions to Conflict
- Using Rational Approach for conflict management
- Objectivity vs. Subjectivity in Conflict management
- Learn the main conflict management strategies, techniques and tools.
Teamwork and Conflict Management Training Course Schedule
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